digimon Account & Payment FAQ

Users registering on digimon often have questions about account setup, identity verification, deposit and withdrawal methods, payment processing times, and how our sports markets and live games work. These questions span account security, payment options across Indonesia's popular e-wallets and bank transfers, game categories, and our support channels. This FAQ page answers the most common topics so you can get started quickly without waiting for support.

We've organized answers by topic — account and registration, payments and transactions, games and markets, and security. Each answer is concise and includes the specific details you need (payment methods, processing windows, game names). If your question isn't covered here, our support team is available through in-app chat during business hours and typically responds to email inquiries within one business day.

For detailed legal information about jurisdiction restrictions, data privacy, or account policies, please read our legal notice and privacy policyFor account terms and betting rules, see our terms and conditionsThis FAQ complements those documents and focuses on practical, day-to-day questions.

The answers below cover the core topics most digimon users ask about. Click any question to expand the answer. If you don't find what you need, please reach out to our support team via in-app chat or email.

Account and registration

Opening a digimon account takes about subject to verification. First, tap "Create account" on our app or website and enter your username, email, password, and mobile number. You'll receive a verification email — click the link to confirm your address. Next, upload a photo of your ID (JPG or PNG) from any major issuer (national ID, driver's license, passport). Our compliance team reviews your documents within one business day. Once approved, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet) and start accessing our sports markets, live-dealer tables, and slot games. If your documents are unclear, we'll ask you to resubmit — this rarely adds more than one business day to the process.

No. Each person may hold only one active account on digimon. We verify identity during registration and check for duplicate accounts during our KYC process. If we detect a second account linked to the same person, both accounts may be suspended. This rule protects your account from unauthorized access and helps us comply with anti-fraud regulations. If you believe you've created multiple accounts by mistake, contact our support team immediately — we can help you consolidate or close duplicate accounts without penalty.

On digimon, you can reset your password anytime from the login screen by clicking "Forgot password?" and following the email recovery steps. You can update your profile information (email, mobile number) in your account settings. You can review your transaction history (deposits, withdrawals, game activity) in your account dashboard. You can also contact our support team to request account closure or to recover access if you've been locked out due to forgotten credentials. We do not offer account suspension or account controls through our app, but we can assist you with account recovery or provide information about jurisdiction-restricted access.

Payments and transactions

Yes. We support direct bank transfers from all four major Indonesian banks — mobile banking, local payment, online payment, and e-wallet. When you tap "Deposit" on digimon, select "Bank Transfer" and you'll be shown a virtual account number (VA) specific to your account. Transfer the amount from your bank app to that VA number. The deposit usually appears in your digimon account within subject to verification on business days. Bank transfers are especially useful if you prefer not to use e-wallets. You can also pay via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment for faster transfers.

digimon does not charge deposit fees. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, the full amount is credited to your account. However, your payment provider (bank or e-wallet) may charge their own processing fees — check with your bank or e-wallet app for details. Withdrawal fees depend on your chosen method. Bank transfers and most e-wallets are processed at no charge from digimon's side, though your payment provider may apply fees. Always review the fee structure in your payment method settings before withdrawing.

If you have a promotion code for digimon, enter it during account registration on the final step before you confirm your email. Once your account is created, you can also enter a code in your account settings under "Promotions" or "Bonus codes." If the code is valid, the bonus will be credited to your account within a few minutes. If you're unsure whether a code applies to your region or account type, contact our support team via in-app chat — they can verify the code and apply it manually if needed.

digimon covers major football leagues and tournaments including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and other international fixtures. We also list markets for MotoGP and badminton tournaments. Live scores, match odds, and in-play betting are updated in real time during matches. Our esports section includes Mobile Legends, Free Fire, and PUBG Mobile competitions. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer tables offer blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios. Use our search function to find specific matches or games.

Games and markets

Our digimon support team operates live chat during standard business hours, typically Monday through Friday, 09:00 to 17:00 (Jakarta time). During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, chat may be unavailable or delayed. If you message outside business hours, our team will respond within one business day via email. For urgent account issues, send an email to support — we check email throughout the day and respond to security or access issues as a priority. You can also check our FAQ or legal notice for self-service answers.

Security and support

Yes. On the digimon login screen, tap "Forgot password?" and enter your username or email. You'll receive a reset link in your email within a few minutes. Click the link, create a new password, and you'll be able to log in again. If you don't receive the email, check your spam folder or contact our support team to resend it. If you can't access your registered email, our team can help verify your identity using your account information and ID document, then assist with account recovery.

We protect your data using industry-standard encryption (TLS 1.3) during transmission and encryption at rest on our servers. We do not share your personal information with third parties except where required by law (such as payment processors and regulatory authorities). Your account is password-protected, and we recommend using a strong, unique password. For full details on how we collect, use, and protect your data, read our privacy policyIf you suspect unauthorized access to your account, change your password immediately and contact support.

digimon operates only in jurisdictions where our services are permitted by local law. It is your responsibility to verify that access and use of digimon comply with the laws of your jurisdiction. We do not offer our services in regions where online wagering is prohibited. If you are unsure about the legal status of our services in your location, consult local regulations or contact our support team. For complete information on jurisdiction restrictions, see our legal notice

↑